Feel free to Contact Us if your question isn't listed and we'll be happy to help.
Q: Is Ranitidine still legal to buy and sell?
A: Yes. The US FDA recall is a class 2 recall which is the most common type. Recalls of this nature are officially a recommendation, not a ban. Zantac and other brands of Ranitidine are still FDA approved medicines, they have not lost that status. You can verify this yourself at the official government website FDA Orange Book: Approved Drug Products webpage and doing a search for Ranitidine. You can read more about the recall in our Blog.
Q: Who makes your Ranitidine? Are they legitimate?
A: We offer Ranitidine from Nectar BioPharma Ltd, known in the USA as Nectar Lifesciences USA. This is a multi-billion dollar publicly traded pharmaceutical company. We only supply products made by the World's top pharmaceutical companies.
Q: Are you a real company? Who and where are you?
A: We are Life Sciences LLC. We've been in the pharmaceutical business for many years. We're a registered LLC business with the State of Vermont, in the United States. Our business information can be found on the Official government website of the Vermont Secretary of State Corporations Division. COur mailing address is in West Lebanon, NH. Our physical brick and mortar offices are located in the Gilman Office Center, in Vermont at: Life Sciences LLC, 226 Holiday Drive Bldg 3 Suite 23, White River Junction VT 05001. Here is a link to their website: Gilman Office Center Directory of Tenants
Q: How long does it take for my package to arrive?
A: We ship daily Monday through Friday and if your order is placed by 1pm EST, it will ship the same day. Within the United States, we ship by USPS First Class Mail with tracking, which takes 2-4 days in transit.
Q: How much is shipping?
A: Shipping within the United States is always free. International shipping rates vary based on the country you live in.
Q: Where do you ship from?
A: We ship all orders from our own offices in White River Junction, Vermont, in the United States. We do NOT use dropshippers like many online pharmacies do - we stock ALL items that we sell.
Q: I'm in the UK, how long does shipping take?
A: We get asked this quite a bit and we have many UK customers. The short answer is 7-10 days in transit after shipment is normal, the average time in transit is 8 days (estimate updated July 19th). Please be patient. See our Payment and Shipping page for more detailed information on ship times, VAT, postage cost, and free reships.
Q: Can I track my package?
A: Yes. After shipment you will be provided with a tracking number.
Q: How do you package your orders, do you protect my privacy?
A: Yes, we protect your privacy. Orders are shipped in non-descript packaging. There is no indication on the outside of the package of its contents or even that there is medicine inside. We carefully package your order to protect your products in transit. Some of the methods we use include bubble bags, protective foam, blister pack boxes and our custom Life Sciences Pharmacy holographic tamper-proof sealing labels which prevent tampering with your medicine. Orders are then packed either in a hard shipping box or a reinforced cushioned bubble mailer. We have never had damaged orders this way but should that happen, we will replace damaged product for free.
Q: What if I'm not happy with my product? How do you handle returns?
A: We will refund you 100% of the product purchase price for any reason,. We will also pay you for the return shipping. Even if you use some of the product, we will still refund you for the entire product purchase price.